Shipping policy

SHIPPING POLICY

At Soulshine Gems, we ship our pieces worldwide with care and discretion. Below are our shipping destinations and what you can expect.

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations & Rates

We ship to the following regions:

• Australia — Standard international shipping applies
• United Kingdom — Dedicated UK shipping rate
• Europe (Belgium, France, Germany, Italy, Netherlands, Spain) — Europe zone rate
• Poland — Standard rate
• Switzerland — Switzerland-specific rate (note: customs duties may apply)
• International — We ship to a wide range of countries across Asia, the Americas, Africa, and the Middle East

Exact shipping costs are calculated at checkout based on your location and order weight.

Customs & Import Duties International orders may be subject to customs duties and import taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total or shipping fee.

Return Shipping If you are returning an item, return shipping costs and any return import taxes are the responsibility of the customer and will be deducted from your refund. Please refer to our [Refund Policy] for full details.

Questions? For shipping inquiries, contact us at info@soulshineisland.com.